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I'm here but my bag isn't...
If your bag did not arrive with the other luggage from your flight,
contact a PSA Baggage Service Agent.
- It may have arrived on an earlier flight and is being held for
you.
- Some baggage requires special handling due to its size, shape,
or condition and may be in another area.
- A bag may be inadvertently overlooked or if you checked-in close
to departure time or connected from another carrier, we may have
not been able to get your bag to your flight.
- If another flight is due within an hour, please wait. Baggage
that is left behind is forwarded on the next flight.
Okay, it still isn't here...
If your bag is not located and was not forwarded on a later flight
our Baggage Service Agent will assist you in completing a Property
Irregularity Report.
- Report your loss before leaving the airport.
- Provide accurate and complete information to enable us to trace
for your bag.
- Obtain a receipt for your baggage claim checks if you are asked
to surrender them.
- Retain your airline ticket receipt until your bag is located.
- If the delay causes you to be away from your residence overnight,
ask for a complimentary overnight
kit containing toiletry essentials.
- There are instances when you may be entitled to reimbursement
for reasonable purchases necessitated by the delay. You must receive
prior authorization from the agent and you will be asked to provide
receipts for your purchases.
What happens after I file the report?
- We will use the information you have provided to trace through
a computerized system we share with almost every other airline.
Our initial search is made on the basis of bag type and color,
bag tag number, name and outstanding contents.
- If after 72 hours our efforts to locate your bag have not been
successful, your claim will be sent to our Central Baggage Claims
office for more extensive tracing.
- You will be asked to supply a detailed Statement of Loss. This
information is used to trace through other shared computer systems
for a period of 21 days.
PLEASE REMEMBER: Successful tracing is accomplished through
accurate and detailed descriptions of bag contents and the sooner
we receive the detailed information, the better your chances are
of locating and returning your property.
- During the 21 days we continue to trace a baggage claims representative
will stay in touch with you and begin a review of your claim in
order to expedite the appropriate reimbursement should we be unable
to locate your property. We will require documentation in the
form of receipts, cancelled checks, etc., for items valued in
excess of $150 and may request other information relating to your
travel arrangements or the contents of your missing property.
- If all of our efforts to locate your property are unsuccessful
and all of our requirements to justify payment of your claim have
been met, reimbursement will be made in accordance with our published
liability limits and other applicable settlement policies.
What can I do to help?
- Report your loss promptly
- Provide us with detailed descriptions of your bag and its contents.
The chance of recovery is greater if you provide specific information.
- Be honest. Not only is the chance of recovery reduced but you
may risk denial of your claim if you have inflated the value of
your belongings.
- Retain all trip related documents, including your ticket receipts.
- Report your loss to only one carrier. By mutual airline agreement
the last airline to carry you as a passenger will process your
claim to conclusion.
- Be patient. We understand that you would prefer to have your
belongings returned and our efforts will be concentrated on doing
just that. We ask your cooperation in allowing us to research
every avenue available to locate your bag.
My bag arrived, but it's damaged...
- In spite of our best efforts, surface soiling or scratches may
occur. We consider this normal wear and tear and will not process
a claim in such cases.
- Any other damage must be reported to a Baggage Service Agent
before you leave the airport.
- The Baggage Service Agent will discuss a means of settlement.
We may authorize repair, replacement, or offer a cash settlement.
- If the cost to repair or replace exceeds the authorization level
of our stations your claim will be forwarded to our Central Baggage
CLaims office for settlement.
PLEASE NOTE: If an article is missing from your bag, notify
a Baggage Service Agent who will record your claim and forward it
to the proper authority for investigation.
BAGGAGE TIPS
FOR FUTURE TRAVEL
- Know the limit of liability for the airline you are traveling
on. Insurance is usually available for extra coverage and may
be purchased at the ticket counter.
- Don't pack cash, jewelry, negotiable securities or other items
of major value.
- Don't pack car or house keys or other personal items you may
need upon arrival.
- Plan for the possibility of a delay in your flight or bag arrival
by carrying medications such as insulin, heart medication, and
other essential medicines with you.
- Lock your bag.
- Put your name and address inside the bag as well as on the outside.
If you will be away from home, include your itinerary inside your
bag.
- Remove old baggage tags.
- Be sure the baggage tag you receive is for your intended destination.
If you are making a connection, be sure your final destination
is understood by the person checking your bag.
- Avoid luggage with extraneous parts, belts, straps, ropes, etc.
that can become entangle in machinery and cause damage.
- Overpacking can cause your bag to come open enroute.
- Proceed directly to the claim area upon arrival of your flight.
- Many bags look alike. Always compare claim check numbers when
claiming your luggage.
- Most airlines will not assume responsibility for fragile articles
packed inside if there is no indication of exterior damage.
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